Privacy Policy
Last Updated: March 7, 2026
SOCO Botanicals ("we," "us," or "our") operates the website socobotanicals.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, shipping address, billing address, phone number, and payment information when you place an order.
- Order Information: Products purchased, order history, and transaction details.
- Device Information: IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.
- Communication Data: Information you provide when contacting us via email or customer support.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders, products, and promotions
- Improve our website, products, and customer service
- Send marketing emails (with your consent), which you can opt out of at any time
- Comply with legal obligations
- Prevent fraud and enhance security
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate our business, including shipping carriers, payment processors, email marketing platforms (Klaviyo), and our fulfillment partner.
- Marketplace Platforms: If you purchase through Amazon, your order data is subject to Amazon's privacy policy.
- Professional Advisors: Our bookkeeper and accountant for financial and tax purposes.
- Legal Requirements: When required by law, regulation, or legal process.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data from marketplace platforms is retained for no more than 31 days after shipment.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, secure credential storage, and access controls limiting data access to authorized personnel only.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at hello@socobotanicals.com.
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, contact us at:
SOCO Botanicals
Email: hello@socobotanicals.com