Best organic skin care products, Austin, Texas cruelty free beauty company FAQ
Frequently Asked Questions
by Scarlett Olson, Founder of SOCO Botanicals
What is SOCO Botanicals?
SOCO Botanicals is a Cruelty free, eco luxury beauty & skin care company based in Austin, TX that has an emphasis on 4 pillars: 1. Simplified organic skin care with fewer products and no layering: we don't have gel based facial serums, spray toners, night creams, day creams, or eye creams- instead we believe just one layer for your daily moisturizer is all you need to replace all other layers. 2. Our moisturizer is an oil based moisturizer/ serum in one bottle (no cream). 3. Our preservatives are nontoxic: we go the extra mile of research and testing to make sure our products are effectively preserved without harmful chemicals. 4. Nutrient Rich: think of our skin care products as nutrition for your skin. Each product is fully packed with nutrition your skin needs and no empty fillers, offering you the best organic skin care products on the market.
SOCO Botanicals is based in the heart of Austin, Texas and has been featured in Austin Monthly Magazine, Tribeza, Bustle.com, and The Scout Guide.
What is the Simplified Skin Care Regimen?
Our system uses three products synergistically: cleanse twice daily with Citrus Gem Cleanser (hydrating with hyaluronic acid), exfoliate four times weekly with Black Lava Scrub (doubling as a mask), and moisturize twice daily with Symphony face oil. The three steps of our regimen work synergistically to cleanse, exfoliate and moisturize your face and neck in three easy steps. Gone are the days of multiple layers, serums, toners, eye creams, night creams, and day creams.
Why is the Symphony Anti Aging Face Oil Orange?
Our face oils are orange because of the presence of Sea Buckthorn Oil and Rosehip Oil which are both red. High concentrations of these nutrient oils create the distinctive color; competitor products lacking sufficient percentages appear watery yellow. The orange color is your assurance that the oil is packed with nutrients. We are never going to water down our products, and the orange color is your proof.
Do You Have a Facial Moisturizer to go with the Face Oil?
Our SOCO Symphony and Symphony Men organic face oil blends ARE our moisturizers. We avoid cream formulations containing harmful waxes and fillers. We purposefully do not carry a cream because we believe oil is the superior moisturizer for your face. Oil doesn't contain the harmful waxes, emulsifiers, and fillers that block your pores and trap toxins in. Oil also absorbs quickly, and doesn't leave a greasy feel on your skin. We recommend using just our face oil as your only moisturizer.
Why do You Only Have Just a Few Skin Care Products?
We prioritize concentrated, powerful formulations over layered systems, delivering maximum nutritional potency in fewer steps. We believe that skin care should be simplified. Instead of having 10 products in your routine, we believe you only need a few. Our products are made with high concentrations of the most effective oils and botanicals, so you don't need to layer on multiple products to get results.
What is SOCO Botanicals return policy?
Customers receive a 30-day money-back guarantee with free return shipping for orders exceeding $30. We stand behind our products and want you to be completely satisfied with your purchase. If for any reason you are not happy, simply contact us and we will arrange a return for you.
Are Your Skin Care Products Nontoxic?
Yes, all of our ingredients are nontoxic, phthalate free, paraben free, and free of all questionable ingredients. We avoid parabens and hormone-disrupting chemicals linked to cancer risks. We go the extra mile to research every single ingredient that goes into our products to make sure they are safe for you and your family.
Where is SOCO Botanicals Made?
SOCO Botanicals is made right here in Texas, in an FDA approved manufacturing facility. We maintain proprietary formulas exclusively sold under the SOCO brand. Our formulas are proprietary and are not sold under any other brand name.
Will Your Skin Care Product Line Help My Sunspots and Hyperpigmentation?
Symphony contains ingredients studied for melanin dispersal: Red Raspberry Seed Oil (28-50 SPF), Pomegranate Seed Oil (containing ellagic acid), and Coenzyme Q10 (shown to reduce melasma). Many of our customers have reported a visible improvement in their sunspots and hyperpigmentation after using our Symphony face oil consistently. The key is consistency - using the oil twice daily, morning and night.
Does SOCO Botanicals Test on Animals?
SOCO Botanicals is a cruelty free beauty company, has never and will never test on animals. No ingredients are sourced from animal-tested suppliers. We are committed to being a cruelty free company and will never compromise on this value.
Is SOCO Botanicals Vegan and Gluten Free?
We are vegan and gluten-free except for lip balms containing organic beeswax (vegetarian but not vegan). All of our other products are 100% vegan and gluten free.
Is It Ok to Use an Exfoliator On My Face Every Day?
Black Lava Scrub is safe for daily use, though four times weekly is recommended unless addressing acne or rough patches. Our Black Lava Scrub is gentle enough for daily use because it is made with volcanic pumice that is ground to a fine powder. It also doubles as a face mask - simply leave it on for a few minutes before rinsing.
Do Face Oils Cause Pimples?
All of the oils in our products are non-comedogenic, meaning that they absorb and do not clog pores. Creams contain pore-clogging emulsifiers; oil-based alternatives typically result in clearer skin. Many of our customers who switched from cream to our face oil have reported clearer, healthier skin.
Should I Keep Using My Vitamin C Serum?
Sea Buckthorn Oil and Rosehip Oil are very high in Vitamin C, eliminating the need for separate serums and additional pore-clogging layers. Our Symphony face oil already contains high concentrations of natural Vitamin C from these two oils, so you can simplify your routine by using just our face oil.
Does Your Face Oil Help With Wrinkles Around The Eyes?
Yes, Symphony effectively reduces fine lines and wrinkles, proving gentle enough to replace dedicated eye creams. Many of our customers use it around the eye area and have seen a visible improvement in fine lines and wrinkles. It absorbs quickly and won't irritate the delicate skin around the eyes.
Can You Apply Makeup After Using The Face Oil?
Many customers report improved makeup application and smoother foundation; others reduce makeup usage as skin appearance improves. The oil absorbs quickly and creates a smooth, hydrated base for makeup. Some customers have told us they no longer need foundation because their skin looks so good.
Can I Use The Face Oil With My Other Face Cream?
Symphony functions as a complete standalone moisturizer, though combining with other products won't cause harm. We recommend trying it on its own first for at least two weeks to see the full benefits. You may find that you no longer need your other products.
What is the difference between the men's Symphony and the regular Symphony?
The Symphony blend is exactly the same, except for the essential oils. The women's version contains Neroli, Helichrysum, and Ylang Ylang; the men's version features Frankincense and Sandalwood. Both versions have the same powerful base oils and nutrients, so the skin benefits are identical.
How do subscriptions work?
Subscribe & Save provides 15% off first shipment and 5% thereafter at customizable intervals. Discounts cannot combine with other coupons. You can choose your delivery frequency (every 30, 60, or 90 days) and can pause, skip, or cancel anytime from your account page.
What if I can't login to manage my subscriptions?
Create an account using the original purchase email to access subscriptions at socobotanicals.com/account/register. If you checked out as a guest, you'll need to create an account using the same email address you used when you placed your order. Once you create your account, you'll be able to manage your subscriptions from there.
Do You Have a Rewards Program?
Our referral program grants $10 credit per successful recommendation; customers automatically receive store credit notifications through the points system. Share your unique referral link with friends and family, and when they make a purchase, you both benefit!
Who Created SOCO Botanicals?
Scarlett Olson, an artist and businesswoman from San Antonio, founded SOCO in 2013. The company features an all-female leadership team based in Austin. Scarlett's passion for natural ingredients and simplified skincare led her to create a line of products that she would feel comfortable using on her own skin and recommending to her family and friends.
Customer Testimonials
This is the best serum I've ever purchased, and I highly recommend it if you have dry skin. Wouldn't be without it!! My skin is becoming drier as I age and effective moisturizers are hard to find. This serum absorbs extremely well into my dry skin and keeps my face feeling nice and moisturized, not oily. I use it twice daily and always have a backup so I don't run out! If you need moisture to keep you glowing, this one's for you!!!
Try SOCO Organic Anti Aging Oil Serum, you'll love it! The SOCO Organic Anti Aging Oil Serum is a fantastic product! The oil penetrates very quickly, hydrates and retexurizes face and neck. It truly is the only product needed. I'm more than satisfied with it and have recommended it to many friends all of which are equally pleased! I'm on my third bottle and will continue to purchase it.
A wonderful moisturizer! I was initially skeptical about using an oil for a facial moisturizer, but decided to try it: the reviews were favorable and I am a big fan of essential oils. What a wonderful surprise! I have been using the product for two months and love it. The oil absorbs quickly with no greasy feeling and has made my skin soft, and younger feeling and looking. I now recommend this to friends, family and coworkers. Thank you for such a healthy and effective product.
Fantastic Product! This serum is a true game changer. I love the scent and consistency. My skin literally drinks this stuff in. I love it so much I wake up and look forward to using it. My skin has a rosy glow and my fine lines and discoloration are improving. I highly recommend and will keep this product in my routine forever!